How AI Will Revolutionise Practice Management
The Unsung Heroes of General Practice
You are a Practice Manager—a highly capable administrator who’s taken on one of healthcare’s most challenging roles. Perhaps you came from a fast-paced field like banking, or maybe you’ve worked your way up within the practice ranks, proving your ability to navigate complex tasks every step of the way. Despite your proven competence, you often find yourself stretched thin, unable to switch off. The job can be exhausting, with some managers reporting disrupted sleep, persistent worry, and relentless stress.
You are not alone. Year after year, more and more Practice Managers are choosing to leave their roles for less stressful positions. These are highly skilled people with track records of success. If they’re feeling overloaded, it’s not a personal failing. It’s a sign that practice management itself is becoming an exceedingly tough environment.
Why Is Practice Management Getting Harder?
A perfect storm of factors—staffing shortages, mounting financial pressures, skyrocketing patient demand, and an ever-evolving regulatory landscape—has made the role more challenging than ever. As if that weren’t enough, the pandemic arrived and threw medical practices into disarray, leaving little or no space for recovery.
All of these difficulties typically land on the desk of the Practice Manager. When staff is short, you shoulder the additional tasks. When patient demand soars, you are the one tasked with finding solutions, often under the scrutiny of staff, patients, and multiple regulating bodies. A job that was already full-time has ballooned into something unmanageable for many.
The Self-Blame Cycle
In the face of these relentless pressures, it’s not uncommon for Practice Managers to blame themselves. You might look at others who seem to be “nailing it”—managing every aspect of their practice while finding time to coach colleagues, attend conferences, or even build new tools—and wonder, What am I doing wrong?
But often, those stories are as misleading as an Instagram photo of a pristine living room hiding a pile of laundry just out of frame. Some managers have incredibly supportive partners or exceptional deputies. Others benefit from collaborative Primary Care Networks (PCNs) that distribute the workload. And yes, a few individuals really are extraordinary, the “Olympic runners” of administration, but they’re the exception, not the rule.
The truth is that practice management is systemically overwhelming, not a reflection of any personal shortcoming.
Enter AI: The New Frontier
Here’s the good news: Artificial Intelligence (AI) has the potential to change everything. Imagine being able to generate a thorough risk assessment in five minutes, craft delicate staff emails quickly, or produce a polished complaint response in record time. On the patient side, AI can assist with routing inquiries, automating document coding, and even handling routine chronic condition reviews.
Additionally, the growing ease of software development means practices will soon have access to a new wave of tools—many of them AI-driven—that can streamline everything from staffing to compliance. By automating routine tasks, AI frees you to focus on the strategic, human-centered parts of your role, transforming your day-to-day from constant firefighting to proactive leadership.
Imagine Your Practice - Effortlessly Compliant.
No more tedious policies. No draining SOPs. No complicated risk assessments. Just the confidence and peace of mind that your practice is fully compliant—without the fuss.
That's our mission at My Practice Manager: Compliance simplified, in just a few clicks.
We’ve developed advanced AI-driven document generation tools designed specifically for GP practice managers. Create and maintain policies, SOPs, risk assessments, and more in a fraction of the usual time.
We handle the heavy lifting—you simply add the finishing touches.
Join us today for just £20 / month*
Enjoy fewer worries, better sleep, and the assurance that compliance is finally under control.
*Price based on an average-sized practice.
The Future State: What Success Looks Like
Practices that embrace AI and digital tools early will feel as if they’ve suddenly multiplied their staffing resources. Documentation, once a headache, will become a straightforward exercise. When it’s time for a CQC inspection, you’ll already have all the policies and procedures in place and, crucially, the time to train your staff effectively on those documents.
With AI on your side, you’ll be able to:
Automate Routine Workflows:
Standard tasks like responding to common patient queries or coding practice documents can be handled by AI systems.
Optimize Staffing:
As staff members retire or leave, you won’t always feel pressure to replace them one-for-one. Freed-up resources can be funneled into patient care instead.
Address New Demands Seamlessly:
As government and regulatory bodies inevitably expand their requirements, you’ll adapt with ease, because your data and workflows are already optimized.
The baseline for what “good practice management” looks like will shift dramatically. Those who adapt and learn to harness AI effectively will thrive, enjoying more manageable workloads, less stress, and greater job satisfaction. Those who don’t risk slipping behind.
Can You Afford to Ignore AI?
Some might say, “We got this far without AI, so why change?” The problem is that your peers—other practices and large PCNs—are embracing AI. If you stand still, you risk quickly becoming the practice that lags behind in patient satisfaction, staff retention, and compliance. Moreover, regulatory bodies are paying attention to best practice. As soon as AI-powered processes become the norm, you can bet that future guidelines and funding opportunities will take those new efficiencies into account.
Meet Your Guides: My Practice Manager
This is where My Practice Manager steps in. We’re not just another tech vendor; we’re your strategic partner in navigating the AI revolution. Our founders, Tom and Jermaine, combine deep software expertise with hands-on practice management experience.
Tom
has spent 20 years in software engineering, leading major projects with millions of monthly users.
Jermaine
is a Managing Partner at a large practice in Manchester. He learned early in 2024 how AI could help him stay on top of his responsibilities—giving him the bandwidth to co-found My Practice Manager without neglecting his own practice duties.
We’ve built a suite of software and AI tools precisely designed to streamline practice management. We also created AI forGeneral Practice UK—a dedicated group to help healthcare professionals safely and effectively embrace AI technologies, whether they’re our products or not. Our mission is to demystify AI and show you how to integrate it into your practice in a responsible, impactful way.
Your Plan to Stay Ahead
Learn the Basics of AI You don’t need a PhD in computer science, but you do need a working understanding of AI’s capabilities and limitations. We’ve put together a handy guide on understanding AI in General Practice that covers the essentials. Start with low-risk tasks—like automating simple administrative work—so you can build confidence before tackling more sensitive processes.
Adopt Purpose-Built Tools We’re obviously biased, but we firmly believe you should try software like MyPracticeManager. Right now, most managers juggle scattered tools—paper, spreadsheets, whiteboards, and ad hoc Google Docs. Consolidating everything in a single AI-driven platform lets you manage tasks, set up reminders, create custom workflows, and maintain crucial records without wasting hours each day.
Engage with the Community Join professional networks such as AI for General Practice UK to swap best practices and real-life success stories. As AI evolves, sharing knowledge and experiences will help you keep pace with new tools and regulations.
Attend Training Sessions We regularly host free training, like our AI for General Practice—Using AI for Practice Management webinars, where we walk you through practical ways to incorporate AI into your daily workflows. If you’re unsure where to start, these sessions will give you a roadmap.
The Stakes: Failure vs. Success
Failure to Adapt
Risk losing top talent, burning out from manual tasks, and missing out on government funding or meeting compliance deadlines. Over time, it becomes more challenging to recruit new staff, and patient satisfaction may decline.
Success with AI
Regain control of your workload, keep your staff motivated and engaged, and become a recognized leader in providing efficient, patient-focused care. You’ll be prepared for new regulatory changes, and your practice will be well-positioned to thrive in a rapidly evolving landscape.
Will You Answer the Call?
As a Practice Manager, you are the hero in this story. The challenges are real, but so are the opportunities. By embracing AI thoughtfully and partnering with those who understand the healthcare landscape, you can transform your practice from being under-resourced and overburdened to a place where you and your team can do your best work—and truly enjoy doing it.
The first step is simple: arm yourself with knowledge. Check out our guide to AI in GP, join the AI for General PracticeUK group, or sign up for our next free training webinar. We look forward to guiding you through this exciting new era in practice management.
Ready to take the next step? Visit us at MyPracticeManager.co.uk to learn how our integrated solutions can help you master AI-driven practice management today.